Frequently Asked Questions

Find answers to common questions about using Phindyr as a customer or guide.

For Guests

For Guides

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

For guides - platform support: Email us at support@phindyr.com

For booking support: Contact your guide directly through your booking dashboard

For general questions: Email us at support@phindyr.com

Frequently Asked Questions

For Guests

What is Phindyr and how does it work for finding guided outdoor adventures?

What types of outdoor guided adventures can I find on Phindyr?

How do I search for and find an adventure that suits my needs?

How do I book an adventure on Phindyr?

What payment methods are accepted?

Is my payment secure on Phindyr?

How will I receive my booking confirmation?

Can I book an adventure for a group?

What information will I receive from the guide before my trip?

What should I bring or prepare for my adventure?

What if the weather is bad on the day of my trip?

What is the cancellation policy for users?

How do I contact my guide before the trip?

What is included in the price of an adventure (e.g., equipment, meals)?

Are there any age or fitness requirements for specific adventures?

How do I leave a review or rating for my guide?

For Guides

What is Phindyr and how does it work for guides?

What types of outdoor guided adventures can I list on Phindyr?

How do I sign up as a guide on Phindyr?

What kind of vetting or screening does Phindyr conduct for guides?

Is there a fee to list my adventures on Phindyr?

What information do I need to provide when creating an adventure listing?

How can I make my adventure listings stand out?

How will I receive booking requests?

How do I confirm or decline a booking request?

When do I get paid for a confirmed booking?

What payment methods does Phindyr support for guide payouts?

Are there any commission fees or transaction fees for bookings? If so, what are they?

What is the cancellation policy for guides?

How do I manage my availability and schedule?

Can I set different prices for different group sizes or seasons?

How does Phindyr handle customer service for guides?

What happens if a user cancels last minute?

What happens in case of a weather-related cancellation or rescheduling?

What kind of insurance do I need to operate as a guide on Phindyr?

How can I communicate with users before a trip?

What if I need to make changes to a confirmed booking?

How do reviews and ratings work for guides?

Can I import my existing bookings or calendar to Phindyr?

Still Have Questions?